Last Updated: 21, jan, 2026
Welcome to HavenlyCo. This Refund and Returns Policy outlines how we handle damaged, defective, or incorrect orders of our candle products. By purchasing from our website, you agree to this policy.
Returns are accepted only if products arrive damaged, defective, or incorrect. All claims must be made within 7 days of delivery. Items must be unused, in their original packaging, and include proof of purchase.
To initiate a return, please contact our customer support team with your order number, details of the issue, and photographs of the product if applicable. We will guide you through the return process.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–14 business days. Shipping charges are non-refundable.
If an item is damaged or defective, we may offer a replacement instead of a refund, based on product availability. Replacement items will be shipped at no additional cost to you.
Customers are responsible for return shipping unless the item was damaged, defective, or incorrectly shipped. Please use a trackable shipping service and retain your receipt as proof of return.
Due to hygiene and safety reasons, certain items, including partially used candles or custom orders, may not be eligible for return or refund.
If you have any questions about our Refund and Returns Policy, please contact us:
HavenlyCo
Email: example@email.com
Phone: +1 123 456 789
