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FAQ

What types of candles does HavenlyCo offer?

We offer a variety of scented and decorative candles, including soy candles, jar candles, and specialty handmade designs.

Orders can be placed directly through our website by selecting your desired products, adding them to the cart, and completing the checkout process with your payment details.

We accept major credit/debit cards and secure third-party payment gateways. HavenlyCo does not store your card details.

Shipping times vary based on location. Typically, orders are processed within 1–3 business days, and delivery may take 5–10 business days depending on your area and courier service.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Returns are accepted only for damaged, defective, or incorrect items. Customers must contact us within 7 days of delivery with proof of the issue. Approved refunds are processed within 7–14 business days.

Yes, HavenlyCo ships worldwide. Shipping charges and delivery times may vary depending on the destination.

You can reach us via email at example@email.com or by phone at +1 123 456 789. Our team will respond as quickly as possible.

Yes, we focus on high-quality ingredients, including natural soy wax, cotton wicks, and environmentally safe fragrances. Always follow candle safety instructions provided with the product.

Custom candle requests may be available depending on stock and production capacity. Please contact us to discuss your requirements and availability.

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